UniVoxx Knowledgebase

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Equipment

Analog Telephone Adapters
Grandstream HT802 ATA Overview
Grandstream HT814 ATA Overview
Grandstream HT818 ATA Overview

Conference Phones
Yealink CP920 Conference Phone Overview
Yealink CP960 Conference Phone Overview

Desk Phones
Polycom VVX 150 Phone Overview
Polycom VVX 250 Phone Overview
Polycom VVX 350 Phone Overview
Polycom VVX 450 Phone Overview
Snom D120 Phone Overview
Snom D717 Phone Overview
Snom D735 Phone Overview
Snom D785 Phone Overview
Yealink T21P E2 Phone Overview
Yealink T27G Phone Overview
Yealink T53/W Phone Overview
Yealink T54W Phone Overview
Yealink T57W Phone Overview
Yealink T58A Phone Overview

Portable Phones
Grandstream WP810 Portable Overview
Grandstream WP820 Portable Overview
Mobile Application
Articles coming soon
Portal

Address Book
How do I add personal contacts?
How do I delete a personal contact?
How do I view company contacts?

Fax
How do I send a fax from the portal?

Other
How do I enable call forwarding?
How do I view Call Records?
Portal - Administrator

Directory
How do I add company contacts?
How do I delete a company contact?

Extensions
How do I add newly found devices for my company?
How do I assign a user to an Extension?
How do I configure an Extension?
How do I create an Extension using the portal?
How do I delete an Extension?
How do I enable call forwarding?
How do I enable voicemail for an Extension?
How do I set up voicemail?

Fax
How do I send a fax from the portal?

Greetings (IVR)
How do I create IVR using text to speech?

Line Key Features
How do I add a custom number as a Speed Dial
How do I add BLF to a Line Key?
How do I add Call Park to a Line Key?
How do I add DND to a Line Key?
How do I add Speed Dial to a Line Key?
How do I add Transfer to a Line Key?

Numbers
How do I block a number?
How do I route a phone number?
Where can I route my numbers to?

Other
How do I view Call Records?
How do I whitelist an IP Address?

Ring Groups
How do I create a Ring Group?
How do I delete a Ring Group?

Users
How do I change my portal password?
How do I create a new user?
How to reset your forgotten password?

Voicemail
How do I change a voicemail pin?
How do I change my mailbox settings?
How do I create a general mailbox?
How do I set up voicemail?
Troubleshooting
How do I add newly found devices for my company?
How do I change my portal password?
How do I disable SIP ALG on AT&T router?
How do I whitelist an IP Address?