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Add a Device or Softphone

In order to add a device to the portal, you must have an extension already created. Follow this link if you want to create one:

Add an extension

1. Open the desired extension for the device you want to add. Click the Add button to the Upper right-hand corner of the page:

2. You should get the following popup:

 

** If you are adding a desk phone or a wifi portable, then you will want to stay on the Device tab. If you are looking to install the UniVoxx app on your mobile device, you will be asked in the app to scan a QR code for registration. The QR code can be found in the Softphone tab. 

3. When adding a desk phone or wifi portable, make sure to type in the mac address of the desired device, and double check to make sure you have entered it correctly. Select the manufacturer and model of the device, then select the location. The location list will give you only one option, which is the location in which you have decided to create your extension. 

4. After adding the device, you will see the following on your screen: 

Click on the 'Update' button at the bottom of the page. The devices will not be registered until the Update button is clicked on. You should be able to confirm the device has been successfully registered by clicking on your extension to see the green dot indicating it is online. The device itself should also reflect the name and extension number that it is assigned to.