---
title: Greetings Settings
description: How to configure greetings.
---

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# Greetings Settings

## This guide explains all various settings for greetings.

1\) Navigate to the ‘Greetings’ page from the ‘Call Routes’ menu.

 

![access greeting settings](https://help.univoxx.com/hs-fs/hubfs/access%20greeting%20settings.png?width=228&height=381&name=access%20greeting%20settings.png)

 

2\) Listed below are the greeting settings.

 

1 - Name: This is the name used to identify the greeting when routing.

 

2 - Recording: Here we can generate the recording that will play for the greeting. Make sure this matches the settings created in window 3.

*If you are uploading an audio file for the greeting, it has to be in a .WAV or .MP3 format*

3 - Routing: Set the dial plan and associated routing here.

 

4 - Unresponsive Call Routing: Here are the settings for what to do with a caller that has not selected any number for call routing.

 

5 - Update: Select when all configurations have been set.

 

 

![Greeting settings](https://help.univoxx.com/hs-fs/hubfs/Greeting%20settings.png?width=670&height=349&name=Greeting%20settings.png)

 

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