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Standard Desk Phone How-To's

This article covers the basic functionalities of the standard desk phone model.

Connecting the Phone
 
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UniVoxx Standard Phone Guide
 
Quick Start Guide and Phone Layout
 
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UV Quick Phone Guide 1
UV Quick Phone Guide 2
 
Place Phone Call

There are several different ways to place a call:

1. Pick up the handset and dial the number.

2. If a speed dial or BLF line key is configured on the phone, press the line key to dial out from the handset or speaker.

3. Dial the phone number or extension directly from the keypad to use the speaker phone. 

Answering Phone Calls and Receiving Calls
 

Incoming Call

When there is an inbound call, answer the call by pressing the Answer button below the screen, picking up the handset or by pressing the Speakerphone button.

If your phone has LINE keys, when the phone rings, the corresponding LINE key will flash in red. Answer the call by taking the handset off the hook or pressing the corresponding flashing LINE key.

Multiple Incoming Calls

When an incoming call occurs during an active call, the phone will produce a Call Waiting tone (stutter tone). You have the option to Answer or Reject the new call as those options will appear on the phone screen. Press the Answer button below the phone screen to answer the new call, which will automatically place the current active call on hold. You can toggle between calls by utilizing the up and down arrow buttons.

If there are LINE keys on the phone, the next available LINE key will flash in red. Answer the incoming call by pressing the corresponding flashing LINE key. The current active call will be put on hold automatically while you answer the incoming call.

Ending a Call

End a call by pressing the “EndCall” soft key or hanging up the handset.

Do Not Disturb (DND)
 

Do Not Disturb can be enabled/disabled from phone's screen by pressing the 'DND' soft key. This softkey is configured via the UniVoxx portal.

Adjusting the Volume
 

To adjust the volume press the key at the right-hand side of the device:

The left button will lower the volume and right will increase the volume.

 
Call Transfer
 
  • Blind Transfer

During an active call, press the transfer key on the bottom of the screen, dial the extension you wish to transfer to, press the blind transfer at the bottom of the screen. 

  • Attended Transfer

During an active call, press the transfer key, dial the extension you'd wish to transfer to and press call. After talking to the receiving extension, press transfer again.

    Create a Conference Call
     
    Initiate a Conference Call
     

    1. Start an active call with another party.

    2. Press the conference button or soft-key to bring up the conference dialing screen.

    3. Dial the third party number, followed by the CALL key.

    4. When the call is established to the third party, press the “ConfCall” soft-key (or “Conference” button on GRP2614/GRP2616) to initiate the 3-way conference.

    Cancel a Conference Call

    1. Press the “Kick” soft key in the conference dialing screen to remove one party and resume the two-way conversation.

    Hold The Conference

    1. Press the hold button to hold the conference call with all parties are on hold;

    2. Press the “ReConf” soft key to resume the conference call; or select the corresponding blinking LINE to speak with an individual party.

    End The Conference

    The conference will be terminated for all three parties if the conference initiator hangs up or presses the “EndCall” soft key.

    Voice Mail
     

    A blinking red MWI (Message Waiting Indicator) on the top right corner of the phone indicates a message is waiting. Check the voicemail box to retrieve the message by pressing *97, or by pressing the voicemail button.