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Hangs up after Ringing – Mailbox is not set up.

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When another user or party calls you and the call hangs up, this is due to not having a Voicemail set up.

  • Checking your extension settings:
If the Redirect Unanswered box is set up to Hangup, like in the image display above, all unanswered calls will be hangup.

You will see the Yellow message meaning Voicemail is not active.

  • When Voicemail is enabled a different message will display, and all unanswered calls will be routed to your Voicemail.

When you choose the option for Voicemail a pop-up window will appear for you to customize your Voicemail options, such as the message, voice, email for voicemails, and route options as well.