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Snom D735 call transfers

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  • How to transfer calls on a Snom D735 Handset:

Theres 2 ways of transferring a call when needed.

  1. Blind Transfer is when you transfer the caller to another extension or ring group (queue), without waiting for the target agent to pick up first. It is an immediate, unannounced transfer of the call to the destination number.
  2. Attended Transfer (or warm transfer) is when you notify the destination party, before completing the transfer of the call. Or, waiting for the target extension to pick up before transferring (even if you do not announce the call).

Using the transfer button that appears on the bottom of your display, all calls will be Attended Transfers except when pressing a preprogrammed Speed Dial or Busy Lamp Field on your display.

Blind Transfer

  1. Begin an active phone call.
  2. Press the Transfer softkey on the bottom of the display.
  3. Click a preprogrammed button on your display and the call will immediately transfer.

Attended Transfer

The call comes in the handset, after answering the call you will be able to see the 3 option at the screen for Transfer, press this key, dial the number or extension desire, announce the call and finish by pressing the Transfer Key again, call will end on your handset and the call will be transfer to the user dialed.

  1. Begin an active phone call.
  2. Press the Transfer softkey on the bottom of the display.
  3. Dial either an internal extension, or 10 digit external phone number
  4. Confirm call should be transferred, and press the Transfer softkey to complete the transfer.

  • If the call should not be transferred, press the X on the keypad and Retrieve your initial call will resume.