---
title: Install the UniVoxx Softphone
description: How to install the UniVoxx mobile app.
---

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1. [Knowledge Base](https://help.univoxx.com/?hsLang=en)
2. [Portable Phones](https://help.univoxx.com/portable-phones?hsLang=en)

# Install the UniVoxx Softphone

### **Reset, Reinstall, and Re-Activate the UniVoxx Mobile App**

Use the steps below if UniVoxx Support has asked you to fully reset and reinstall the UniVoxx mobile app. These instructions also explain how to re-activate the application and enable SIP logging for troubleshooting.

> **Before you begin:** Make sure you have a new UniVoxx activation QR code available. Activation QR codes are intended for one-time use and cannot be reused after activation.

### Reset the UniVoxx Mobile App

1. Open the **UniVoxx** app on your phone.
2. Make sure you are on the **Keypad** screen.
3. Open the application settings: 
     - **iPhone:** Tap the **gear icon** in the upper-left corner.
     - **Android:** Open the 3-dot menu at the top-right, then choose **Settings** menu.
4. Scroll to the bottom of the Settings page and tap **Reset Application**.
5. The UniVoxx app will automatically close and return you to your phone's Home Screen.

### Delete the UniVoxx Mobile App

#### iPhone

1. Find the **UniVoxx** app on your Home Screen.
2. Touch and hold the UniVoxx app icon.
3. Tap **Remove App**.
4. Tap **Delete App**.
5. Tap **Delete** again to confirm.

#### Android

1. Find the **UniVoxx** app on your Home Screen or App Drawer.
2. Touch and hold the UniVoxx app icon.
3. Tap **Uninstall**. 
     - On some Android devices, you may need to select **App info** first and then tap **Uninstall**.
4. Confirm the uninstall when prompted.

---

### Reinstall the UniVoxx Mobile App

#### iPhone

Open the **Apple App Store** and search for **UniVoxx**.

You can also use the following direct App Store link:

[https://apps.apple.com/us/app/univoxx/id1564004643](https://apps.apple.com/us/app/univoxx/id1564004643)

Install the UniVoxx application.

#### Android

Open the **Google Play Store**, search for **UniVoxx**, and install the UniVoxx mobile application.

---

### Activate the UniVoxx Mobile App

Once the application has been reinstalled:

1. Open the **UniVoxx** app.
2. If prompted to allow notifications, tap **Allow**.

Allowing notifications is important so UniVoxx can notify you of incoming calls.

1. From the activation screen, tap **Scan Code** or **Scan QR**.
2. Scan the QR code provided to you by your UniVoxx administrator or UniVoxx Support.
3. If prompted for microphone access, select **Allow**.
4. Once activation completes, the UniVoxx app should be ready to make and receive calls.

> **Important:** Each activation QR code can only be used once. If the QR code has already been used, contact your system administrator or UniVoxx Support for a new activation code.

---

### Enable SIP Logging

If you are experiencing an intermittent issue, UniVoxx Support may ask you to enable SIP logging. This allows additional diagnostic information to be collected if the problem occurs again.

To enable SIP logging:

1. Open the **UniVoxx** app.
2. Go to the **Keypad** screen.
3. Open the application **Settings**.
4. Tap **Preferences**.
5. Find **Log SIP Traffic** and toggle the setting **ON**.

Leave SIP logging enabled while attempting to reproduce the issue.

---

### Send SIP Logs to UniVoxx Support

If the issue occurs again after logging has been enabled:

1. Open the **UniVoxx** app.
2. Go to the **Keypad** screen.
3. Open the application **Settings**.
4. Under **Troubleshooting (Information on Android)**, tap **SIP Log**.
5. You can then: 
     - Tap **Copy All** and paste the log information into an email, or
     - Tap **Share** to send the log directly by email or text message.

Send the resulting log information to UniVoxx Support along with a brief description of what happened and approximately when the issue occurred.

- [Guides](https://help.univoxx.com/guides?hsLang=en)
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