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Install the UniVoxx Softphone

Reset, Reinstall, and Re-Activate the UniVoxx Mobile App

Use the steps below if UniVoxx Support has asked you to fully reset and reinstall the UniVoxx mobile app. These instructions also explain how to re-activate the application and enable SIP logging for troubleshooting.

Before you begin: Make sure you have a new UniVoxx activation QR code available. Activation QR codes are intended for one-time use and cannot be reused after activation.

Reset the UniVoxx Mobile App

  1. Open the UniVoxx app on your phone.
  2. Make sure you are on the Keypad screen.
  3. Open the application settings:
    • iPhone: Tap the gear icon in the upper-left corner.
    • Android: Open the 3-dot menu at the top-right, then choose Settings menu.
  4. Scroll to the bottom of the Settings page and tap Reset Application.
  5. The UniVoxx app will automatically close and return you to your phone's Home Screen.

Delete the UniVoxx Mobile App

iPhone

  1. Find the UniVoxx app on your Home Screen.
  2. Touch and hold the UniVoxx app icon.
  3. Tap Remove App.
  4. Tap Delete App.
  5. Tap Delete again to confirm.

Android

  1. Find the UniVoxx app on your Home Screen or App Drawer.
  2. Touch and hold the UniVoxx app icon.
  3. Tap Uninstall.
    • On some Android devices, you may need to select App info first and then tap Uninstall.
  4. Confirm the uninstall when prompted.

Reinstall the UniVoxx Mobile App

iPhone

Open the Apple App Store and search for UniVoxx.

You can also use the following direct App Store link:

https://apps.apple.com/us/app/univoxx/id1564004643

Install the UniVoxx application.

Android

Open the Google Play Store, search for UniVoxx, and install the UniVoxx mobile application.

Activate the UniVoxx Mobile App

Once the application has been reinstalled:

  1. Open the UniVoxx app.
  2. If prompted to allow notifications, tap Allow.

Allowing notifications is important so UniVoxx can notify you of incoming calls.

  1. From the activation screen, tap Scan Code or Scan QR.
  2. Scan the QR code provided to you by your UniVoxx administrator or UniVoxx Support.
  3. If prompted for microphone access, select Allow.
  4. Once activation completes, the UniVoxx app should be ready to make and receive calls.

Important: Each activation QR code can only be used once. If the QR code has already been used, contact your system administrator or UniVoxx Support for a new activation code.

Enable SIP Logging

If you are experiencing an intermittent issue, UniVoxx Support may ask you to enable SIP logging. This allows additional diagnostic information to be collected if the problem occurs again.

To enable SIP logging:

  1. Open the UniVoxx app.
  2. Go to the Keypad screen.
  3. Open the application Settings.
  4. Tap Preferences.
  5. Find Log SIP Traffic and toggle the setting ON.

Leave SIP logging enabled while attempting to reproduce the issue.

Send SIP Logs to UniVoxx Support

If the issue occurs again after logging has been enabled:

  1. Open the UniVoxx app.
  2. Go to the Keypad screen.
  3. Open the application Settings.
  4. Under Troubleshooting (Information on Android), tap SIP Log.
  5. You can then:
    • Tap Copy All and paste the log information into an email, or
    • Tap Share to send the log directly by email or text message.

Send the resulting log information to UniVoxx Support along with a brief description of what happened and approximately when the issue occurred.