---
title: Portable Phone Guide
description: How to use the WP822 and WP825.
---

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1. [Knowledge Base](https://help.univoxx.com/?hsLang=en)
2. [Portable Phones](https://help.univoxx.com/portable-phones?hsLang=en)

# Portable Phone Guide

## This guide will apply to supported Wi-Fi phones.

### Turning The Handset ON/OFF

**To turn ON the handset**

Long press on **Power Key** ![](https://documentation.grandstream.com/wp-content/uploads/2021/12/word-image-1454.jpeg) until the LCD screen lights up.

**To turn OFF the handset**

Long press on **Power Key** ![](https://documentation.grandstream.com/wp-content/uploads/2021/12/word-image-1454.jpeg) again when the handset is idle until the display turns off.

### Making Calls

**Method 1**

Using The ***Default Outgoing Line***

1. Enter the desired number to dial using the keypad buttons.
2. Press ![](https://documentation.grandstream.com/wp-content/uploads/2021/12/word-image-1491.jpeg) (Dial key) or ![](https://documentation.grandstream.com/wp-content/uploads/2021/12/word-image-1474-1.jpeg) (Speaker key) to initiate the call (audio by default).

\* Press the “Call” Softkey to choose an audio or video call.

**Method 2**

1. Press ![](https://documentation.grandstream.com/wp-content/uploads/2021/12/word-image-1491.jpeg) (Dial key) or ![](https://documentation.grandstream.com/wp-content/uploads/2021/12/word-image-1474-1.jpeg) (Speaker key)
2. Enter the desired number to dial using the keypad buttons.
3. Press ![](https://documentation.grandstream.com/wp-content/uploads/2021/12/word-image-1491.jpeg) (Dial key) or wait for 4 seconds and the call will be initiated automatically.

### Answering Calls

Press ![](https://documentation.grandstream.com/wp-content/uploads/2021/12/word-image-1491.jpeg) (Dial key) or “Accept” softkey or ![](https://documentation.grandstream.com/wp-content/uploads/2021/12/word-image-1474-1.jpeg) (Speaker key) to answer an incoming call.

### Ending Calls

Press ![](https://documentation.grandstream.com/wp-content/uploads/2021/12/word-image-1503.jpeg) (On-hook key) to terminate the call.

### Hold/Resume Calls

1. During an established call, press (left softkey) to **Hold**.
2. To resume the call, press the **un-Hold** softkey.

### Park Calls

1. While on an active call, dial **\*7** to place the call on park. The system will announce the assigned park line number along with instructions on how to retrieve the call.
2. Once the call is parked, it can be picked up from any UniVoxx phone. On desk phones, simply press the corresponding park line button. For portable Wi-Fi phones, dial **7\*ParkLine**.
   
   For example, if the call is parked on Line 1, dial **7\*1** to retrieve the call.

### Call Transfer

**Blind Transfer**

1. During an established call, press **Transfer** softkey.
   
   *The initial call will be on hold.*
2. Enter the number you want to transfer the call to.
3. Press ![](https://documentation.grandstream.com/wp-content/uploads/2021/12/word-image-1491.jpeg) (Dial key) to complete the transfer.

**Attended Transfer**

1. During an established call, press **Options** (left softkey) \> **New call**.
2. Choose the line and enter the number you want to transfer the call to, then press ![](https://documentation.grandstream.com/wp-content/uploads/2021/12/word-image-1491.jpeg) (Dial Key).
   
   *The initial call will be on hold.*
3. Once the second call is established, press **Options** (left softkey) \> **Transfer**
4. Select the initial call on hold, and press **Transfer** (left softkey) to complete the transfer.

### 3-Way Conference

1. During an established call, press **Options** softkey \> **Conference**.
2. Enter the number of the second party you want to add to the conference and press ![](https://documentation.grandstream.com/wp-content/uploads/2021/12/word-image-1491.jpeg) (Dial key**)** Or **Join Conference** softkey.

### Mute/Un-Mute Microphone

1. During an established call, press **Options** softkey \> **Mute.**  
   *Call screen will display Mute Enabled icon* ![](https://documentation.grandstream.com/wp-content/uploads/2021/12/word-image-10445.png)
2. Press **Options** \> **Unmute** to switch the microphone back on.

### WiFi Password Special Characters

1. Press the \* button and scroll to the right using the arrow buttons to select the desired special character.

- [Guides](https://help.univoxx.com/guides?hsLang=en)
- [Onboarding](https://help.univoxx.com/onboarding?hsLang=en)
- [Desk Phones](https://help.univoxx.com/desk-phones?hsLang=en)
- [Portable Phones](https://help.univoxx.com/portable-phones?hsLang=en)
- [Faxing](https://help.univoxx.com/faxing?hsLang=en)
- [Paging](https://help.univoxx.com/paging?hsLang=en)
- [Portal](https://help.univoxx.com/portal?hsLang=en#main-content)

    - [Extensions](https://help.univoxx.com/portal?hsLang=en#extensions)
- [Speaker](https://help.univoxx.com/speaker?hsLang=en)

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