--- title: SMS Guide description: How to use the SMS feature via the Portal. --- [Skip to content](https://help.univoxx.com/sms-guide#main-content) English Show submenu for translations [![logo banner fina;](https://help.univoxx.com/hs-fs/hubfs/logo%20banner%20fina%3B.png?width=2000&height=200&name=logo%20banner%20fina%3B.png)](https://univoxx.com/) Open main navigation Close main navigation - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://help.univoxx.com/?hsLang=en) 2. [Portal](https://help.univoxx.com/portal?hsLang=en) # SMS Guide ## How to use the SMS feature in the UniVoxx portal ### **Accessing SMS** 1\) Login into [portal.univoxx.com](https://portal.univoxx.com/login). See the below screenshot for a detailed explanation of each part of the portal.     ![SMS Portal View - highlighted UPDATED](https://help.univoxx.com/hs-fs/hubfs/SMS%20Portal%20View%20-%20highlighted%20UPDATED.png?width=670&height=217&name=SMS%20Portal%20View%20-%20highlighted%20UPDATED.png)   1 - Here you will find all of your **SMS enabled phone numbers. Select** each number to view the messages sent to that number.   2 - The bell icon, when selected, will show you any recent messages that have been sent to any of your SMS enabled phone numbers.   2\) Select a **number**.   ![number selection UPDATED](https://help.univoxx.com/hs-fs/hubfs/number%20selection%20UPDATED.png?width=670&height=293&name=number%20selection%20UPDATED.png)   The green number is the number you just selected and are texting from; conversations with other numbers will be listed below.   ### Starting/Editing a Conversation 1\) Select the number you want to use on the main page after logging into the portal.   2\) Select the ‘**New Conversation**’ button.   ![SMS new conversation UPDATED](https://help.univoxx.com/hs-fs/hubfs/SMS%20new%20conversation%20UPDATED.png?width=293&height=254&name=SMS%20new%20conversation%20UPDATED.png)   3\) Type in the **number or name** of the contact you want to message. ![new conversation.png](https://codahosted.io/docs/YaxN7WfphT/blobs/bl-VR5MtjSiFV/d52a04bfd4e0372c1f41c82e52698980b8e76793a7b990a7d41d240d80131ffa9e2b9b907bbc5bb7087343e0c2bb647e5257f13e460aabe9d2dada2b77c08eb3e057ca73e1613cc32aa9e152d2e69d1eac890097314e1a7d88cf4ee4b2cb426ead0add1d)   4\) Near the conversation number, there is the ability to change the conversation name or delete the conversation.   ![conversation options 2 UPDATED-1](https://help.univoxx.com/hs-fs/hubfs/conversation%20options%202%20UPDATED-1.png?width=296&height=246&name=conversation%20options%202%20UPDATED-1.png)   5\) See the below screenshot for a detailed explanation of all the conversation options. 1 - The conversation name can edited here. 2 - Attachments like pictures, PDF files, etc. can be attached to the message. 3 - The send button sends the messages with its associated attachments. 4 - The delete button will delete the entire conversation. 5 - The download button will download the entire conversation to your computer as a text file.   ![conversation options UPDATED](https://help.univoxx.com/hs-fs/hubfs/conversation%20options%20UPDATED.png?width=670&height=242&name=conversation%20options%20UPDATED.png)   - [Guides](https://help.univoxx.com/guides?hsLang=en) - [Onboarding](https://help.univoxx.com/onboarding?hsLang=en) - [Desk Phones](https://help.univoxx.com/desk-phones?hsLang=en) - [Portable Phones](https://help.univoxx.com/portable-phones?hsLang=en) - [Faxing](https://help.univoxx.com/faxing?hsLang=en) - [Paging](https://help.univoxx.com/paging?hsLang=en) - [Portal](https://help.univoxx.com/portal?hsLang=en#main-content) - [Extensions](https://help.univoxx.com/portal?hsLang=en#extensions) - [Speaker](https://help.univoxx.com/speaker?hsLang=en) ![univoxx\_signaturelogo-1](https://help.univoxx.com/hs-fs/hubfs/univoxx_signaturelogo-1.png?width=60&height=182&name=univoxx_signaturelogo-1.png) Copyright © 2026 UniVoxx, LLC Need to submit a support ticket? Email us at [support@univoxx.com](mailto:support@univoxx.com) or call us at 313-626-5000