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How to Switch to UniVoxx

UniVoxx was created to simplify telecom, our mission is to simplify the process for you.

Here at UniVoxx we are telecom experts; if you need something specific, chances are we’ve seen it before and know how to help. This article is designed to help answer most questions we get, not to overwhelm you. Our team members are available if you’d prefer to speak directly with us, just give us a ring at (313) 626 – 5000.  

  1. Please make sure that you are out of your contract with your provider that provides your dial-tone.
  2. UniVoxx phones are hosted in the cloud. The only on-premise equipment needed is network infrastructure (Preferable PoE capable switches).
    1. An internet connection is required, and the majority of connections are more than sufficient for calling.
      1. UniVoxx recommends an internet connection with at least 0.25Mbps per phone and less than a 30ms latency to Amazon. Almost all business internet connections will work, unless you’re trying to use satellite internet at the North Pole.
    2. A hardwired ethernet/internet cable near each phone. If there is one that is being used, our phones can bridge the connection.
    3. For more questions on network requirements, see Network Requirements.
  4. Most of our plans include unlimited calling throughout the Contiguous United States.
  5. These plans typically allow for unlimited simultaneous calls, you can have multiple people on hold if you wish.
  6. Lastly, we require a team player on site, who doesn’t mind getting their hands dirty. For the most part this means unplugging the old, and plugging in the new. Even if we are coming on site to help with the install, it’s always nice to have a techie.
May customers have devices that interface with their phone systems. If you have one of these devices, please make sure your UniVoxx account representative is aware, as additional equipment may be required.
  • Door access control/triggers
  • Overhead pagers
  • Burglar/fire alarms
  • Security cameras
  • Postage machines
  • Fax machines

Final Notes

  • We care about you. Our growth is dependent on our happy customers, and we’re happy to say that all of our customers love us.
  • Your opinion matters. Customer support drives our product. If we’re getting a support call from you, then something is too difficult. It’s our mission to simplify telecom.
  • We are a software company, we do so much more than providing your dial-tone. UniVoxx is designed around modern technologies, enabling cost savings for you and a better product.
  • Our support is in real time. First, we won’t send you to Asia for support. Second, our system was built to make instantaneous changes remotely; from changing your office hours, to updating a button on your phone, we can do it all remotely, in seconds.